Female Cashier/ Receptionist/Call Center Agent

Job description

To have excellent communication skills, prioritize patients satisfaction, maintain office equipment and operations.

Responsibility

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients 'answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Establishes policies by entering client information, confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Managing transactions with customers using cash registers.
• Scanning goods and ensuring pricing is accurate and manages transactions with customers using the cash registers
• Receiving payments and issuing receipts and keeping track of all cash and credit transactions as well as Collecting payments whether in cash or credit.
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons & Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas. Track transactions on balance sheets and report discrepancies
• Ensure all transactions run smoothly and will help us maximize customer satisfaction.
• Other duties related as per instructions of the of the department.